COVID-19 Managing Business and Staff

COVID-19 Retail Recovery Protocol

The Guild and other Australia’s key retail industry groups have united to release a Retail Recovery Protocol for COVID-19 to assure the community, including retail employees and customers, that they can have confidence that retailers and shopping centres will continue to follow stringent public health guidelines, particularly as the community access essential services such as supermarkets, pharmacies and other goods and services. For further information, please refer to the Joint Media Release NRA SCCA SDA PGA ARA - Retail Recovery Protocol.

How to keep your business viable under COVID-19

Get government support

JobKeeper Webinar – as recorded

Noting the JobKeeper Scheme Payment deadline of 31 May 2020 for registering and claiming for April and May, the Guild held a webinar on 27 May 2020 to discuss the fundamental aspects of the program, with particular considerations for pharmacy owners, featuring Matt Strauch, a Partner and tax expert from PwC.  For those who couldn’t attend, you can view the webinar here.

Almost all Guild members will be eligible to apply for the Australian Government JobKeeper payment, so enrol now (you must enrol by 31 May to be able to claim), if you haven’t already done so.

On 24 April the Treasurer issued further changes to the JobKeeper Rules.  Details are available at Of particular interest to members are

  • the deadline for enrolment has been extended from 30 April to 31 May (including getting each employee to complete the JobKeeper Employee Nomination Notice form), and
  • there will be an alternative turnover test for eligibility of employees employed through a special purpose entity, rather than an operating entity.

On 23 April the ATO issued the rules guidelines in relation to alternative tests for fall in turnover for entities where there is not an appropriate relevant comparison period because of the specific circumstances of the business, including the impact of drought or bushfires. The seven different circumstances and the alternative tests are set out here. You only have to demonstrate that you satisfy one test to be eligible for JobKeeeper, even if more than one applies to your business. Other Australian Government support can be found on Coronavirus information and support for business.

The latest government advice is here, and the ACCI Employer Guide is here (Updated on 08 May 2020).

For your State and Territory Government support, see Australian Capital TerritoryNew South Wales, the Northern Territory QueenslandSouth AustraliaTasmaniaVictoria, and Western Australia. The Fair Work Commission has produced an Information note – Government responses to COVID-19 pandemic. The current version (21 May 2020) is available at here.

Any questions on this government business support, email

Get your bank to help

Dedicated JobKeeper hotlines NOW OPEN  for discussions with the major banks about how they can help your business remain viable. To find out how your bank can help, please refer to COVID-19 support for further information.

CBA: 13 26 07 ANZ: 1800 571 123 NAB: 1800 JOBKEEPER Westpac:Westpac 1300 731 073, St George 1300 730 196, Bank of Melbourne 1300 784 873, Bank SA 1300 669 472

Energy is now even easier

Comparing energy plans has never been easier. The Australian Energy Regulator has improved its free and independent Energy Made Easy website, so consumers and small businesses can keep making informed energy choices.  You can now search for a new energy plan in more ways.  If you need information in another language, you can translate the information on the website into more than 30 languages.

So if you’re after energy information or want to compare plans, go to Energy Made Easy.

PBS approvals and pharmacy closures

While it is preferable that pharmacies remain open during the COVID-19 crisis to ensure the community has ongoing access to PBS medicines, the Department of Health says it does not intend to cancel approvals if pharmacies need to close.

If pharmacies need to close for more than a couple of days as a result of COVID-19 related reasons they are asked to email the department at with:

  • their approval number and location
  • the reason they need to close and their intended period of closure
  • details of how the community will access medicines during that period.

Pharmacies that need to significantly reduce trading hours are asked to supply the same information and the department will then work with the individual pharmacies to determine if a formal deactivation is appropriate.

This information will assist the department to determine risks to ongoing access to PBS medicines by the community and enable the department to take any action necessary to mitigate such risks.

Commercial tenancies

The National Cabinet agreed that states and territories would implement the mandatory Code of Conduct (the Code), including via legislation or regulation as appropriate, to implement the principles agreed on Friday 3 April. For further information, please refer to the update provided by Prime Minister on matters including commercial tenancies.

The nation’s key retail industry groups have welcomed the Code of Conduct targeted at SMEs announced by the Prime Minister on 7 April, which reflects the spirit of the principles that the groups had put forward for National Cabinet consideration. For further information, please refer to the joint media release made by the Pharmacy Guild of Australia (PGA), Australian Retailers Association (ARA), National Retail Association (NRA) and Shopping Centre Council of Australia (SCCA).

Workplace relations and small business advice and guidance

The Guild's Workplace Relations and Small Business Advice and Guidance provides a range of workplace relations services to partner with members to assist members in entitlements, obligations, government support for COVID-19.

COVID-19 employer guide

The Guild's COVID-19 Employer Guide focuses on managing and protecting your employees and your workplace and answering some of the workplace relations and work healthand safety(WHS) questions that are coming up for employers.

Mental health service

A new, dedicated Coronavirus Mental Wellbeing Support Service is now available to support all Australians to manage the impact of the COVID-19 pandemic on their mental health and wellbeing. The free service, funded by the Australian Government and delivered by Beyond Blue, is available around the clock, delivering clear, evidence-based information, advice and support specifically tailored to the mental health and wellbeing challenges raised by the pandemic. For further information, please refer to the media release from Beyond Blue Support Service.

Early access to superannuation

The Government is allowing individuals affected by the Coronavirus to access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21. For further information, please refer to the fact sheet provided by Australian Government.

Payments to support households

These payments will provide assistance to lower income Australians, including pensioners, other social security and veteran income support recipients and eligible concession card holders. For further information, please refer to the fact sheet provided by Australian Government.

Income support for individuals

The Government is temporarily expanding eligibility to income support payments and establishing a new, time-limited Coronavirus supplement to be paid at a rate of $550per fortnight.This supplement will be paid to both existing and new recipients of the eligible payment categories.These changes will apply for the next six months.For furtehr information, please refer to the fact sheet provided by Australian Government.

Providing support for retirees

The Government is helping retirees to manage the impact of volatility in financial markets on their retirement savings by temporarily reducing superannuation minimum draw down requirements. The Government is also reducing social security deeming rates in recognition of the impact of the low interest rates on savings. For further information, please refer to the fact sheet provided by Australian Government.

Page last updated on: 29 May 2020